About CitiFirst

CitiFirst® is the brand name for Citi’s suite of investment and trading products. CitiFirst investments in Australia cover a broad selection of ASX quoted warrants, structured products and funds including:

  • Instalments
  • Instalment MINIs
  • Self Funding Instalments
  • MINIs
  • GSL MINIs
  • Turbos
  • Trading Warrants
In 2026, Citi Australia celebrates 100 years of operations in Australia. With our extensive experience, we strive to be Australia’s preeminent banking partner for corporate, investor and public sector clients with cross-border needs. Today, Citi Australia delivers an innovative range of global products and services to more than 1,000 valued local corporate and institutional clients and is one of a few financial groups in Australia with the ability to tap capital and expertise from around the world.

For more information, contact the CitiFirst® Sales Desk at:
Phone: 1300 30 70 70
Email: citifirst.warrants@citi.com
Mail: GPO Box 557, Sydney, NSW 2001


WHAT YOU SHOULD DO IF YOU HAVE A COMPLAINT

Citi has formal internal complaint handling procedures which are consistent with the Australian Standard ISO 10002- 2006. As an investor, you have the right for any complaints in relation to your dealings with Citi to be considered in a timely manner. Our management is committed to a high level of client service, and as such regard all complaints as serious and entitled to be handled promptly, fairly, consistently and in a professional manner. When you make a complaint to us we will:

  • Acknowledge receipt of your complaint promptly, within 24 hours (or one business day) of receiving it, or as soon as practicable.
  • Citi will then investigate and assess the details of the complaint and provide a final response within 30 days.

If you have any complaint about the service provided to you, you should take the following steps:

Verbal complaints
If you wish to make a verbal complaint, you can call Citi on 1300 30 70 70 and provide details of your complaint to the Compliance Manager.

Written complaints
If you wish to make a written complaint, you should write to the Compliance Manager, Citigroup Global Markets Australia Pty Limited, Level 22, 2 Park Street, Sydney NSW 2000, and provide all relevant details of your complaint.

AFCA
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001