About CitiFirst®

CitiFirst® is the brand name for Citi’s suite of investment and trading products. CitiFirst® investments in Australia cover a broad selection of ASX quoted warrants, structured products and funds including:

  • Instalments
  • Instalment MINIs
  • Self Funding Instalments
  • MINIs
  • Turbos
  • Trading Warrants

Citi is a wholly owned subsidiary of Citigroup Inc. and a member of the Citigroup Inc. group of companies. Citigroup Inc. is a leading global financial services company, and has more than 200 million customer accounts and does business in more than 100 countries, providing customers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage and wealth management.

The Group has been in the Asia Pacific region for more than 100 years and today provides more services in more markets for more clients than any other financial institution. The Group counts as valued clients 10 million customers across 18 countries and territories throughout Asia Pacific.

The Group established a presence in Australia in 1971 and in New Zealand in 1982. In 1984, the Group’s securities and investment banking business commenced operations in Australia and in 1985, Citibank Pty Limited (now Citigroup Pty Limited) became the first foreign bank to be granted an Australian banking license. Today, the Group provides financial services to more than 1 million consumers and over 900 corporate clients in Australia and New Zealand. When you buy a CitiFirst® Investment you have the comfort of knowing you are dealing with one of the largest financial services companies in the world.

For more information, contact the CitiFirst® Sales Desk at:
Phone:   1300 30 70 70
Email:   citifirst.au@citi.com
Mail:   GPO Box 557, Sydney, NSW 2001


Citi has formal internal complaint handling procedures which are consistent with the Australian Standard ISO 10002- 2006. As an investor, you have the right for any complaints in relation to your dealings with Citi to be considered in a timely manner. Our management is committed to a high level of client service, and as such regard all complaints as serious and entitled to be handled promptly, fairly, consistently and in a professional manner. When you make a complaint to us we will:

  • Acknowledge receipt of your complaint promptly, within 24 hours (or one business day) of receiving it, or as soon as practicable.
  • Citi will then investigate and assess the details of the complaint and provide a final response within 30 days.

If you have any complaint about the service provided to you, you should take the following steps:


Verbal complaints

If you wish to make a verbal complaint, you can call Citi on 1300 30 70 70 and provide details of your complaint to the Compliance Manager.

Written complaints

If you wish to make a written complaint, you should write to the Compliance Manager, Citigroup Global Markets Australia Pty Limited, Level 22, 2 Park Street, Sydney NSW 2000, and provide all relevant details of your complaint.


If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website:   www.afca.org.au
Email:   info@afca.org.au
Telephone:   1800 931 678 (free call)
In writing to:   Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001


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